Should you continue to see an issue when accessing your Showpad account, please reach out to our support team (https://help.showpad.com/hc/en-us/requests/new) who can further investigate the behavior with you.
Posted Jun 14, 2021 - 18:52 CEST
Update
We are continuing to monitor the service as it fully recovers.
Until fully recovered you might experience slowness in uploading and in the processing of new assets.
Posted Jun 14, 2021 - 18:35 CEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 14, 2021 - 17:10 CEST
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 14, 2021 - 15:49 CEST
Investigating
Our engineering team is investigating an issue impacting the Showpad platform, where users might experience slow loading times or an error message indicating a time-out. This impacts both admins and users.
Posted Jun 14, 2021 - 15:27 CEST
This incident affected: Showpad Coach, Showpad Content, Showpad Platform, and API & Integrations.