User and Content processing delays
Incident Report for Showpad
This incident has been resolved.
Posted Jun 20, 2022 - 08:20 CEST
Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed.

In the meantime, the following areas will be impacted:
1. User sync slowness (e.g. User creation in Coach)
2. New assets or asset changes will not be reflected in search (including video for search)
3. Content and Coach analytics not being updated
4. Export API Events not being updated

We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at
Posted Jun 17, 2022 - 23:08 CEST
This incident affected: Showpad Coach, Showpad Content, Showpad Platform, and API & Integrations.